General Conditions Language School
Your registration results in the existence of a contract upon written confirmation from Good Hope Studies.
2. Entry into South Africa
It is your responsibility to provide all required documents when entering South Africa. If entry into the country is denied due to not providing the required documents, no refunds will be given.
3. Alteration and Cancellation
An alteration fee will be charged for alteration of bookings.
Notice of cancellation before arrival must be made in writing to Good Hope Studies. The deposit is not refundable. For cancellations received within 2 weeks prior to arrival, the cancellation fee amounts to the cost of 1 week’s tuition and accommodation.
Tuition fees will be refunded in full if a visa application is rejected, Good Hope Studies is unable to offer the course or a suitable alternative, or if travel regulations change or flights are cancelled due to the pandemic before arrival.
Services from third party providers (accommodation, flight tickets, etc.) are excluded from these regulations and are subject to the cancellation charges of those providers.
No refund is possible in the event of cancellation after arrival, or of no-show of the participant. No refund is given if the student is asked to leave due to unsatisfactory attendance or performance.
5. Disruption of services
In the event that it is impossible for Good Hope Studies to continue providing its services due to force majeure for a maximum period of 18 months (i.e. due to natural disasters, pandemics, strikes, wars, riots, or nuclear accidents), students will be offered a voucher for the remaining weeks. Vouchers will be valid for 18 months from the end of the period of disruption. In cases of services offered by third party providers, the rules and regulations of the third party provider apply.
6. Minimum number of participants
All courses require a minimum number of 3 participants. Should the minimum number not be reached, the school reserves the right to offer an alternative course instead or run the course with a reduced number of lessons. Depending on the course, the reduction is between 20% and 33%.
When booking accommodation, the student accepts and agrees to the “House Rules”. No refund shall be considered for any student who is asked to leave any accommodation belonging to Good Hope Studies for reasons related to a violation of the “House Rules”.
Students are not insured by Good Hope Studies against illness, accident, theft or any loss of personal effects.
Good Hope Studies or its representatives cannot accept responsibility for any accident occurring during the course, on or off the course premises, on excursions or during activities. Personal insurance cover is therefore recommended. Full personal insurance cover should be taken out to include medical and any other expenses and also loss of fees should the whole or part of a course or any activity, paid in advance, not be attended.
9. Complaints procedure
In case of any problems, no matter how serious or small they are, you are asked to inform us about the problem immediately. As Good Hope Studies is an IALC member, all clients have the opportunity to inform IALC (firstname.lastname@example.org) as a last resort.
10. Place of Jurisdiction
Place of jurisdiction in any dispute: the courts at Cape Town.